Who we are

Willowvale Collection. Our website address is: willowvalebb.com

What personal data we collect, and why

Enquiry forms

When you get in touch with us, we collect the details needed to respond to your enquiry.

Bookings

When you make a booking, we collect the information required to deliver the stay you've requested – your name, address, room choice, dates and payment details.

Cookies

Cookies are used to support the booking process – keeping your session active as you move between pages and recognising you on return visits.

Logs

We keep logs of activity across our systems, including website traffic, which helps us understand our guests and improve what we offer, as well as meeting security and regulatory obligations.

Embedded content from other websites

Our reservation system is a third-party service embedded within this website.

Who we share your data with

Booking details are shared with our reservation and payment processing partners as required to complete your stay. Your data may also be held within backups of our property management systems, stored on secure cloud infrastructure. We recommend reviewing the privacy policies of these providers for details on how they handle your information.

How we protect your data

All web traffic runs over encrypted connections (HTTPS). Our systems are protected with anti-virus software and reviewed regularly, and access is restricted to authorised staff under strong password policies.

How long we keep your data

Information submitted to us is generally retained indefinitely, unless you request otherwise.

Your rights over your data

You're welcome to request a copy of the personal data we hold on you, or ask us to delete it. Some data may need to be retained regardless, for administrative, legal, regulatory or security reasons.